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QUESTIONS & COMMENTS |
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QUESTIONS & COMMENTS |
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FREQUENTLY ASKED QUESTIONS
A: Not much. The condo is fully equipped, ready for you to quickly get into holiday mode. All linens and towels are provided and the beds are made up. The kitchen has everything, but obviously you’ll want to bring your own food and beverages. (See the Amenities page)
Q: “Can I check in early, or check out late?
A: Standard check in time is 3pm and check out is 11am. Let us know if you would like to arrive earlier or depart later, and we will note your request. If there is no guest immediately before or after you, we will try to accommodate you. Off-season is a better opportunity than summer.
Q: “How do we get keys to the condo?”
A: We’ll give you directions and a map for driving, plus an electronic entry gate card for PineWild. You will access the condo key in a lock box located on the front porch of the condo. There is no need to stop at a property manager’s office.
Q: “Tell me more about checking in.”
A: Upon your arrival, you’ll find a Welcome card inviting first-time guests to call our housekeeper. The housekeeper will arrange to meet you at your convenience in order to provide you with a “walk through” to point out location and operation of all condo features. You’ll receive a demonstration of the Home Entertainment system and have the opportunity to ask any questions about the condo, PineWild, or the Tahoe area.
Q: “How do I get from Reno Airport to Tahoe and PineWild?.”
A: All major car rental companies plus local companies are represented at Reno Airport. There is also non-stop bus service between the airport and stateline casinos. For more information see our Links Page.
Q: “What about snow removal in the winter?”
A: The Home Owners Association maintains the roadway, parking areas and walkways to the condos during winter. The service is usually provided in the morning, but is subject to conditions. A snow shovel is located in the entry porch closet for your optional use on decks or walkways.
Q: “Can I change or cancel my reservation?”
A: After you have a confirmed reservation, we will work with you if your plans change. Subject to availability, you can change to a different date, and you may be subject to a rate increase or decrease depending upon season. See Reservation Terms for information about cancellations.
Q: “Can I use the computer to access my email or favorite web sites?”
A: Yes, and there are two ways to do that. First, the condo computer is connected to the condo wireless internet access using Internet Explorer. Second, you may connect your own laptop computer to the wireless network or to the condo phone line.
Q: “How do we make long distance phone calls?”
A: Long distance toll calls are “blocked” from phones in this condo. For long distance toll calls, you may use your calling card by dialing the access number for your long distance service. There is no block and no charge for local calls to nearby areas in Nevada and California.
Q: “Can we bring our family pet?”
A: A pet may be permitted if house trained and request is made at time of reservation. Bringing your pet requires payment of an additional cleaning deposit, which is refundable if there are no "accidents".
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Offered for rent by owners Larry and Sally von Bargen Seattle, Washington 1-206-499-3076 |